Effective Workplace Discipline and Grievance Management (EWD)

Special features

  • NQF/SABPP- accredited: No. 63915P120BP
  • SABPP CPD accredited: No.CN15CPD0028
  • Overwhelming results and feedback received from the construction; mining ; and financial services industries participants who attended the course
  • Pre- and post-course learning assessments.
  • Role plays from Day 1 to Day 3: chairing disciplinary enquiry; and chairing grievances, using given criteria with structured feedback from peers and course facilitator.
  • Incorporates latest labour law amendments on dismissals and workplace discipline
  • As part of their pre-course learning assignment, participants are required to study their organisations’ employee relations policy; disciplinary code and procedure; and grievance policy and procedure and bring these to the course for appropriate contextualisation and incorporation of best practice.
  • Input on possible alignment/realignment of Disciplinary Code and Procedure ; and Grievance Policy and Procedure to best practice
  • A strong focus on relevant case law.
  • Can be presented on a “train-the-trainer” and licence agreement basis for large organisations.

The Challenge

The current South African labour relations climate is characterised by inter alia attempts to operationalise the employer-employee relationship and to contain conflict through procedural rules that prescribe desired and undesired conduct. This requires a joint establishment of processes by the employer and trade union to address the management of grievances and workplace discipline. A collaborative establishment of the grievance and disciplinary processes is an attempt to ensure that conflict within the workplace is effectively managed. Both these processes are a strategic requirement of organisations, given their role in attaining a harmonious labour relations climate within the workplace. Our 3-day programme in Effective Workplace Discipline and Grievance Management takes the above as a point of departure.

Who should attend?

  • Shop stewards
  • Union Officials
  • Bargaining council officials
  • CCMA officials
  • Senior Managers /Managers
  • Supervisors
  • HR Professionals
  • Trainers
  • Workplace Forum members

More information

Course duration:  3 days

Course dates:  
4-6 April 2017
15-17 May 2017
5-7 June 2017
17-19 July 2017
2-4 August 2017
13-15 Sept 2017
2-4 October 2017

Venue:  Pretoria - specific venue to be advised

Course fee:  R7200-00 per delegate 

In-house presentation:  Can be arranged at reasonable discounted fees.

Click here to download course brochure Effective Workplace Discipline and Grievance Management EWD

Click here to see our course presenters

Course oultine

Module 1: The context of workplace discipline

  • Contract of employment and common law requirements
  • Common law and the employment relationship
  • Common law duties and obligations of employers and employees
  • Sources of South African labour law
  • Overview of labour legislation

Module 2: Code of Good Practice: Dismissal

  • Provisions of the Code of Good Practice: Dismissal
  • Disciplinary procedures prior to dismissal
  • Fair procedure
  • Discipline in the case of industrial action
  • Dismissal for misconduct
  • Incapacity

Module 3: Workplace discipline

  • Analysis of company-specific procedures and processes including intoxication and alcoholism
  • Alignment to best practice
  • Disciplinary penalties
  • Various levels of disciplinary action

Module 4: Corrective discipline

  • The concept of progressive discipline
  • Principles of progressive discipline
  • Informal disciplinary action
  • Disciplinary counselling interview
  • Disciplinary interview


Module 5: Labour law amendments and implications for dismissals

  • Labour Relations Amendment Act, Act 6 of 2014 (LRAA)
  • Employment Services Act, Act 4 of 2014 (ESA)

Module 6: The disciplinary hearing

  • Participants and their roles in a disciplinary hearing
  • The disciplinary hearing process
  • Initiating: witnesses; evidence; opening and closing arguments
  • Dealing with witnesses who conceal the misconduct: residual/team/derivative misconduct
  • Role of chairperson and guidelines on chairing a disciplinary hearing
  • Testimonies of witnesses and rules of natural justice
  • Employee refuses/fails to attend a disciplinary hearing
  • Disciplinary hearings that are criminal offences
  • Double-jeopardy/second hearing for harsher penalty
  • Employer appealing against own chairperson’s sanction

Module 7: Effective management of grievances

  • Two ingredients for institutionalising employer-employee relationship
  • The consequences of ignoring employee grievances
  • A fine line between “protected disclosure” and employee grievances?
  • Company-specific grievance policies and processes
  • Guidelines for conducting a grievance hearing